At pk64 we believe that privacy is a right, not a privilege. This Privacy Policy sets out exactly how we collect, use, store, share, and protect the personal data of every member who registers and plays on the pk64 platform. We ask that you read this document carefully before using our services.
Our Commitments to You
These six principles summarise the privacy commitments pk64 makes to every member. The full legal detail is in the sections below — but this gives you a clear picture of where we stand.
All personal data transmitted between your device and pk64 servers is protected by 256-bit SSL/TLS encryption. Data stored on our systems is encrypted at rest using industry-standard protocols.
pk64 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate, improve, and secure the pk64 platform and your account.
pk64 members have the right to access, correct, and request deletion of their personal data. These rights can be exercised at any time by contacting our support team directly through your account.
We collect only the personal data that is strictly necessary to provide our services, comply with our regulatory obligations, and keep your account secure. We do not collect data speculatively or without clear purpose.
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory and licensing obligations. Retention periods are set out in full below.
Every category of data we collect, every purpose for which we use it, and every type of third party we share it with is documented in this Privacy Policy. There are no hidden data practices at pk64.
This Privacy Policy ("Policy") describes how pk64 ("pk64", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("Members", "you", "your") who register for and use the pk64 online casino and sports betting platform available at pk64.biz (the "Platform").
This Policy applies to all personal data collected through:
By registering a pk64 account or continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.
This Policy should be read alongside the pk64 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of applicable data protection legislation, pk64 is the data controller responsible for the personal data collected through the Platform. As data controller, pk64 determines the purposes and means by which your personal data is processed.
If you have any questions about how pk64 handles your personal data, or wish to exercise any of your privacy rights described in this Policy, you may contact us using the details set out in Section 15 of this Policy.
pk64 collects personal data in the following categories. The specific data points collected may vary depending on the services you use and the stage of your relationship with pk64:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, photograph | Account registration and KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account management, support communications |
| Financial Data | JazzCash/EasyPaisa account details, bank account numbers, card data (partial), transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security and fraud prevention |
| Usage Data | Pages visited, games played, bets placed, session duration, bonus activity | Service improvement and personalisation |
| Communication Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support and dispute resolution |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cooling-off period records | Responsible gaming compliance and player protection |
The majority of personal data we hold about you is provided directly by you during the course of your relationship with pk64, including:
pk64 automatically collects certain technical and usage data when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected to maintain platform security, detect fraudulent activity, and improve the quality of our services. Please refer to Section 10 of this Policy for full details of our cookies and tracking practices.
In certain circumstances, pk64 may receive personal data about you from third parties, including:
pk64 processes your personal data only where a valid legal basis exists. The principal purposes for which we process your data, and the corresponding legal basis for each, are as follows:
Where pk64 processes personal data on the basis of legitimate interests, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request information about any such assessment by contacting our support team.
pk64 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
pk64 engages vetted third-party service providers who process personal data on our behalf and under our instructions, including:
All third-party processors are bound by data processing agreements that require them to process your data only in accordance with our instructions, maintain appropriate security standards, and comply with applicable data protection law.
pk64 may disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of pk64, its members, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of pk64's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer via a notice on the Platform or by email prior to completion where reasonably practicable.
pk64 operates under an international gaming licence and uses service providers located in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pk64 ensures that appropriate safeguards are in place to protect your data, which may include:
If you would like further information about the specific safeguards applied to any particular international transfer of your personal data, please contact us using the details in Section 15.
pk64 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, and to comply with our legal and regulatory obligations. The following general retention principles apply:
When personal data is no longer required for any purpose, pk64 securely deletes or anonymises it in accordance with our internal data destruction procedures.
pk64 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no method of data transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk64 will notify you and the relevant supervisory authority in accordance with applicable law.
You also play an important role in keeping your data secure. Please ensure you use a strong, unique password for your pk64 account, enable two-factor authentication where available, and never share your login credentials with anyone.
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website operators about how users interact with their platform.
pk64 uses the following categories of cookies on the Platform:
You can control and manage cookies through your browser settings. Most browsers allow you to view, block, and delete cookies. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the pk64 Platform, including logging in to your account.
Subject to applicable data protection law, pk64 Members have the following rights in relation to their personal data. To exercise any of these rights, please contact us using the details in Section 15:
You have the right to request a copy of the personal data pk64 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to request that pk64 restrict the processing of your personal data in certain circumstances, for example while we investigate a complaint about accuracy.
Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
pk64 will respond to all verified privacy rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days and will notify you accordingly. There is no charge for making a request unless the request is manifestly unfounded or excessive.
The pk64 Platform is strictly for adults aged 21 years and over. pk64 does not knowingly collect or process personal data belonging to individuals under the age of 21. We enforce this restriction through our mandatory KYC age verification process, which requires all Members to submit valid government-issued identity documentation confirming they meet the minimum age requirement before withdrawals are processed.
If pk64 becomes aware or has reasonable grounds to suspect that personal data has been collected from an individual under the age of 21, we will take immediate steps to:
If you are a parent or guardian and believe that your child has registered a pk64 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
pk64 will only send you direct marketing communications — including promotional offers, bonus alerts, game announcements, and PKR cashback notifications — where you have provided your prior consent to receive such communications during the account registration process or at a subsequent point through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will not affect the lawfulness of any processing carried out prior to withdrawal. Please note that even after opting out of marketing communications, pk64 will continue to send you transactional and account-related messages (such as deposit confirmations, withdrawal notifications, and security alerts) as these are necessary for the operation of your account.
Where you have consented to marketing, pk64 may use your usage data and gaming history to personalise the offers and promotions we send to you, for example recommending cricket betting markets during PSL season or highlighting slot promotions based on games you have previously enjoyed. You may opt out of personalised marketing at any time through your account settings while still receiving generic promotional communications.
pk64 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational needs. When we make material changes, we will notify you by:
The updated Policy will display a revised "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how pk64 protects your personal data. Your continued use of the Platform following the publication of any amendments constitutes your acknowledgement of the revised Policy.
To exercise any of your privacy rights, submit a data subject access request, report a suspected data breach, or raise any concern relating to this Privacy Policy, please contact the pk64 Data Protection team through the following channel:
To help us process your request promptly and securely, please include the following in your communication: your full name as registered on your pk64 Account, your registered email address, a clear description of the right you wish to exercise or the concern you wish to raise, and any relevant supporting information.
If you are not satisfied with pk64's response to your privacy concern, or believe that we are processing your personal data in a manner that is inconsistent with applicable data protection law, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. pk64 will cooperate fully with any supervisory authority investigation.
pk64 takes all privacy complaints seriously. We are committed to resolving any data protection concerns quickly, fairly, and transparently. Please do not hesitate to reach out — our team is available 24/7 to assist Members from Karachi, Lahore, Faisalabad, Islamabad, and across Pakistan.
Your Privacy Is Protected
Now that you understand how pk64 protects your personal data, join thousands of players across Pakistan enjoying cricket betting, live casino, and slots — all on one secure, trusted platform.
21+ only. Gambling involves risk. Please play responsibly. pk64 operates under an international gaming licence.