At pk64, we believe that online gaming should always be a source of entertainment — never stress, financial hardship, or harm. This page explains the tools, policies, and support channels we have in place to help every member across Pakistan play safely and within their means.
Our Core Commitments
Responsible gaming is not an afterthought at pk64 — it is built into the very foundation of how our platform operates. Here are the six areas where we invest the most to keep our members safe.
Any pk64 member can request a self-exclusion period ranging from 30 days to permanent account closure. Once activated, the exclusion is enforced immediately across all games and deposit channels, with no loopholes.
Set daily, weekly, or monthly deposit limits in PKR directly from your pk64 account dashboard. Limits take effect immediately when reduced and require a 24-hour cooling period when increased, protecting you from impulsive decisions.
Enable on-screen reminders that alert you after a set amount of continuous play time. Whether it is 30 minutes or 2 hours, these pop-ups prompt you to take a break, check your balance, and play with a clear head.
Define the maximum amount in PKR you are comfortable losing within a set period. Once that threshold is reached, pk64 will automatically prevent further gameplay for that period — no exceptions, no overrides.
A cool-off period of 24 hours, 7 days, or 30 days temporarily restricts access to your account while it remains open. This gives you space to reassess without the permanence of full self-exclusion.
Our customer support team is available around the clock in both English and Urdu to assist members who feel their gaming may be getting out of hand. We can guide you to the right tools or connect you with specialist support organisations.
Step-by-Step
All responsible gaming tools on pk64 are available directly inside your account settings — no need to contact support unless you prefer to. Follow these steps to set up your preferred limits and controls right now.
Any reduction in limits takes effect immediately. Any increase in limits requires a mandatory 24-hour waiting period before it comes into force. This asymmetric design is intentional — it is there to protect you in the heat of the moment.
Self-exclusion requests submitted via live chat or email to [email protected] are processed within one hour. During that time your account remains active, so please avoid depositing until you receive a written confirmation.
Visit pk64.biz and sign in using your registered email and password. Make sure you are on a secure, private network — avoid shared devices in public places like internet cafes.
Click your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. You will find a dedicated "Responsible Gaming" tab within the settings panel.
Select from Deposit Limits, Loss Limits, Session Reminders, Cool-Off Period, or Self-Exclusion. Each option displays your current settings and lets you update them instantly with clear PKR values or time durations.
Review your selection carefully and click "Confirm". For limit reductions and self-exclusions, the change applies immediately. You will receive a confirmation message on screen and a follow-up email to your registered address.
If you are unable to access your account settings, or if you need immediate help, reach out to our 24/7 live chat or email us at [email protected]. Our team in Karachi, Lahore, and Islamabad is always ready to assist.
Limit Options
The table below summarises all spending and activity controls available to pk64 members, along with how quickly each takes effect.
| Limit Type | Options | Takes Effect | How to Change |
|---|---|---|---|
| Daily Deposit Limit | Any PKR amount of your choice | Immediately (reduction) / 24 hours (increase) | Account Settings → Responsible Gaming |
| Weekly Deposit Limit | Any PKR amount of your choice | Immediately (reduction) / 24 hours (increase) | Account Settings → Responsible Gaming |
| Monthly Deposit Limit | Any PKR amount of your choice | Immediately (reduction) / 24 hours (increase) | Account Settings → Responsible Gaming |
| Daily Loss Limit | Any PKR amount of your choice | Immediately (reduction) / 24 hours (increase) | Account Settings → Responsible Gaming |
| Session Time Reminder | 30 min, 1 hr, 2 hr, custom | Immediately | Account Settings → Responsible Gaming |
| Cool-Off Period | 24 hours, 7 days, 30 days | Immediately | Account Settings or via live chat |
| Self-Exclusion | 30 days, 90 days, 6 months, 1 year, permanent | Within 1 hour of request | Account Settings or email [email protected] |
Know the Signs
Recognising early warning signs is one of the most important steps toward maintaining a healthy relationship with gaming. If any of the following apply to you or someone you know, please reach out to pk64 support or a professional helpline immediately.
Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Borrowing money from family members, friends, or using savings to fund gambling activity.
Neglecting work, studies, family responsibilities, or social life because of time spent gambling.
Feeling irritable, anxious, or restless when you are not gambling or when you try to stop.
Gambling as an escape from stress, depression, personal problems, or boredom.
Hiding your gambling activity from family members or being dishonest about how much you spend.
Repeatedly trying and failing to cut back, control, or stop gambling on your own.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to activate our self-exclusion tool immediately and seek professional guidance. There is no shame in asking for help — thousands of people across Karachi, Lahore, Faisalabad, and Islamabad have taken this step and gone on to lead healthier, happier lives.
Self-exclusion is the strongest tool available to pk64 members who feel they need to take a firm break from gaming. Once you apply for self-exclusion, pk64 will immediately restrict access to your account, suspend all marketing communications, and ensure that no new deposits can be processed during the exclusion period.
During a self-exclusion period, pk64 will also take reasonable steps to identify and close any duplicate accounts opened in violation of the exclusion. If you attempt to circumvent a self-exclusion by opening a new account, we reserve the right to confiscate any winnings accrued in breach of this restriction.
Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, we recommend speaking with our support team or using one of our responsible gaming tools right away.
This self-assessment is for informational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please seek professional help.
Age Policy
pk64 enforces a strict minimum age requirement of 21 years. No exceptions are made, regardless of the game type, bonus offer, or payment method used.
Before processing any withdrawal, pk64 requires members to submit a valid government-issued identity document — such as a CNIC, passport, or driving licence — to confirm they are aged 21 or above.
If we have reasonable grounds to believe that a member is under 21, their account is suspended immediately pending investigation. All funds are frozen until the matter is resolved in accordance with applicable regulations.
Parents or guardians who suspect a minor has accessed pk64 should contact us immediately at [email protected]. We investigate all such reports urgently and cooperate fully with relevant authorities where required.
Common Questions
Answers to the most common questions our members from across Pakistan ask about our responsible gaming policies and tools.
Play Smart. Play Safe.
Gaming at pk64 should always be fun, controlled, and within your budget. If you are ready to play, log in and set your limits before you start. If you need a break, our tools are just a few clicks away.
21+ only. Gambling involves risk. Please play responsibly. pk64 operates under an international gaming licence.